Privacy Policy
Eat Like Ruby Pty Ltd ACN 662 643 745 trading as Eat Like Ruby
Effective Date: 1st October, 2022
Your Privacy and Eat Like Ruby Pty Ltd ACN 662 643 745 (collectively and individually referred to as “Eat Like Ruby”, “we”, “us” or “our”).
WHO WE ARE AND HOW YOU CAN CONTACT US
We are Eat Like Ruby and we are based in QLD, Australia. We are committed to protecting your privacy and respecting and upholding your rights when you use this Site. This Privacy Policy applies to the products and/or services we provide on our Sites (“Site”):
- https://eat-like-ruby.mykajabi.com/
- https://eat-like-ruby.mykajabi.com/store
- https://www.eatlikeruby.com.au/
- https://linktr.ee/eatlikeruby
- and all sites/links connected/linked via the above links
and on our social media channels:
- https://youtube.com/@eatlikeruby
- https://www.facebook.com/groups/eatlikerubyyy/?mibextid=oMANbw
- https://www.instagram.com/eat_like_ruby/
- and all sites/links connected/linked via the above links
OUR ROLE IN YOUR PRIVACY
If you are a customer, subscriber or just a visitor on our Site, this Privacy Policy will apply to you.
OUR RESPONSIBILITIES
As we are the providers of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.
YOUR RESPONSIBILITIES
Please read this Privacy Policy and our Terms of Sale (available here). If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.
WHEN AND HOW WE COLLECT DATA
- Register as a participant in our programs
- Purchase a digital product, physical product, ticket and/or Program
- Provide us with your medical history, current health issues and concerns
- Purchase an online course, webinar, program or service
- Purchase a gift card for redemption on our Site
- Interact with us on social media
- Complete any sign-up forms, landing pages or send us a direct message via social media or an email to any of our nominated emails
- Participate in events, promotions and giveaways or any request for additional data such as customer surveys
- Accept our cookies and other tracking technologies on any device you use to interact with us
- Voluntarily submit your data to us for any reason
TYPES OF DATA WE MAY COLLECT
- Contact details (name, address, email, postal address)
- Financial Information (bank details and/or credit/debit card when you are making a purchase)
- Medical information from your third party medical providers with your consent
- Your business name (sometimes)
- Basic information about your business and its history (sometimes)
- Data about the products or services you purchase
- Data about your experience with our Site and our products and services
- Data relating to your circumstances and such other information that is relevant to the products or services we provide to you
- Data relating to your attendance at seminars or other events held by us (including webinars and podcasts)
- Data that identifies you (your IP address, login, browser type, time zone, browser plugins, geolocation, what operating system and version) – we do not link this with any personal data
- Data on how you use our Site (URL clicks, products and services views, how long you are on our pages and other actions)
USE AND DISCLOSURE OF YOUR DATA
Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so.
- Operating our Site
- Providing you with programs and resources
- Providing you with products, information and services
- Customer support
- Tracking your purchase history
- Detecting and preventing fraud
- Improving our Site
- Making your experience on our Site more efficient and enjoyable
- Market research e.g. we may contact you for feedback about our products and services
- Providing you with information about events, other products or services or opportunities that may be of interest
- Marketing (with your consent)
- Monitoring your compliance with our Website Terms and Conditions
CHOOSING NOT TO PROVIDE PERSONAL DATA
You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any products or services, but you can continue to use our Site and browse the pages of our Site.
MARKETING
We will always let you know before we collect any data from you what the intended use is and if we intend to use it for marketing. If third parties are involved, we will obtain your consent (which you can withdraw at any time).
You can change your mind about marketing material by opting out by:
- Completing the contact us form on our contact page (available here);
- Unsubscribing within the email if you have previously subscribed to our emails.
YOUR RIGHTS
You can exercise your rights at any time by contacting us via the contact us page (available here).
Accessing Information We Hold About You
We will provide you with the information within 30 days of your request unless doing so would adversely affect the rights and freedoms of others (e.g., another person’s confidentiality or intellectual property rights). We will tell you if we can’t comply with your request and why.
Inaccurate Information
You can contact us here to ask us to correct any information we hold about you that you believe is inaccurate.
Objections to Using Data for Profiling or Automated Decisions
We may use your data to determine what products and services are relevant to you (e.g., tailoring our emails based on your behaviour). Otherwise, the only circumstances in which we will use this data is to provide our products and services to you.
The Right to Be Forgotten
You have the right to request for your data to be erased. This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.
MAKING A COMPLAINT
If you have any complaints regarding how your data is handled, please contact us via our contact page (available here). If you are not satisfied with our response to your complaint, you may seek a review by contacting the Office of the Australian Information Commissioner.
SECURITY OF THE DATA WE COLLECT
We realise that our customers trust us to protect their data, and whilst we cannot guarantee the security of any information you transmit to us or receive from us, we take that task seriously and maintain reasonable and appropriate safeguards to help protect your data. This includes the following:
- Firewalls
- Password access to accounts
- Storing electronic data with reputable third-party storage providers who have appropriate security protections
- Limit access to personal information to individuals who need to know
- Using payment providers who are PCI DSS compliant
- We do not store your payment details
WHERE WE STORE DATA
We use service providers based in Australia. If we transfer personal data outside of Australia, we will ensure that your privacy rights are adequately protected by ensuring these service providers have the same or similar measures in place to protect data shared.
HOW LONG WE STORE DATA FOR
We will keep your data for as long as we need it, and this period will also depend on your interactions with us. If you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing and tax purposes. When we no longer need to keep your information, we will delete it permanently or anonymise data that is no longer necessary.
THIRD PARTIES WHO ACCESS YOUR DATA
We share data with third parties in the following circumstances:
- Other companies in our group of companies, as necessary to operate our Site
- Our suppliers and service providers working for us e.g., payment processors such as Stripe, Kajabi, PayPal, ThriveCart, AfterPay, Shopify
- Our professional and legal advisors
- Third-party medical providers for the purposes of providing healthcare services and treatment
- Third parties engaged in fraud prevention and detection
- Law enforcement or other government authorities
- Share with third parties who enable us to provide our products and services which may include:
- Payment processors such as Stripe, PayPal, Xero, Shopify, ThriveCart
- Social media and analytics such as Facebook, Instagram, and Google Adwords
- Other third parties such as Mailchimp, Calendly, Flodesk, Timely, Zoom, Zapier, Active Campaign
PAYMENT SECURITY
All of our real-time credit card authorisations are handled by secure third-party gateway providers secured by the highest level of security. Measures include:
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by us or any outside party.
- All transaction data is encrypted for storage within our third-party gateway suppliers’ data centres.
AGE OF CONSENT
By using this site, you warrant that you are at least the age of majority in your State or Territory of residence.
COOKIES AND HOW TO BLOCK THEM
Our Site uses cookies and similar technologies to provide certain functionality to our Site.
WEB BEACONS
We may use web beacons (or clear gifs) on our website and in our emails to track behaviour such as who opened the emails, who clicked the links, and collect information such as IP address and browser type.
GOVERNING LAW
This Privacy Policy and your use of this Site are governed by the laws of Australia.
UPDATES TO OUR PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements.